Additional Services - Service Management

   
 

Previous work has included the following -

  • Siebel CRM
  • New contact centre
  • Rationalisation & Relocation of help desks
  • Customer focus
  • Customer relationship management (CRM)
  • Customer satisfaction, loyalty and retention
  • Cultural transformation & Culture change
  • Service transformation
  • ISO 9002
  • Quality management and improvement
  • Quality assurance (QA)
  • System release management
  • Supplier management
  • Service catalogues
  • Service management and improvement
  • Service level agreements (SLA's)
  • Operations management (ITIL) and procedures
  • Managed outsourced services and IT solutions
  • Integrated systems for service desk, software distribution, remote diagnostics, asset management (financial and physical)
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